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Getting in Touch with Us

By mail

The Excellence Life Insurance Company
5055 Métropolitain Blvd. East, Suite 202
Montreal, Quebec
H1R 1Z7

By email

Need to contact one of our departments? Just email your inquiry to one of the following addresses for an answer to your questions.

Customer Service Department: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

  • Administrative changes (address, etc.)
  • Claim inquiries
  • File follow-up

Representative Service Department: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

  • Commission payment
  • Portfolio transfers
  • Licences
  • Renewals
  • Requests for in-force business reports

Underwriting Department: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

  • Requests to review an underwriting decision
  • Validation of medical information

By phone

Telephone: 514 327-0020
Toll-free: 1 800 465-5818

By fax

Fax: 514 327-6242
Toll-free: 1 877 553-6242

 

Travel Assistance Service

In the event of a medical emergency, the insured travelling outside his province of residence or his representative must contact iA Excellence Travel Assistance Service at one of the following telephone numbers before receiving any medical treatment or as soon as reasonably possible.

By phone

In Canada or in the U.S.A. call (no charge): 1 877 875-3161
Elsewhere in world call collect: 514 875-3161

By fax

Fax: 514 875-7729